CYBERONYX DEVELOPS CALL MONITORING TOOL FOR NATIONWIDE
CHICAGO, ILLINOIS -- December 23, 2008 --
Cyberonyx International, Inc. was contracted by CustomerGroup LLC of Chicago, IL to program a call monitoring tool for their client, Nationwide Insurance.
Developed in a few weeks, the call monitoring tool allows users to enter in key data while the call is being monitored. This information is then saved to a database and used to produce several reports on key areas of call monitoring including length of call, reason and resolution.
"The team is over the moon on the reporting, " stated Tanya Rashid of CustomerGroup.
Cyberonyx focuses on helping companies develop web-based applications which save valuable time and money. By using the internet as a central point of communication and data, the opportunities are limitless to produce custom programs that make even the most tedious of tasks easy.
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